TERMS OF SERVICE

Last updated: August 9, 2026

AGREEMENT TO THESE TERMS

We are Aleflow ("Aleflow," "we," "us," "our"), located at 2261 Market Street STE 80451, San Francisco, CA 94114, United States.

We operate https://aleflow.com and provide AI-visibility measurement, monitoring and structured-data delivery services for businesses (the "Services").

These Terms are a contract between Aleflow and your business. The Services are sold to businesses for business purposes. They are not offered to consumers for personal, family or household use. By accepting these Terms you confirm you are acting for a business and are authorised to bind it.

You accept these Terms by checking the acceptance box when you subscribe. We record the date, time and account that accepted, and the version accepted. If you do not agree, do not subscribe.

You must be at least 18 years old to use the Services.

1. THE SERVICES

1.1 What we do. We measure how often your business is named in answers produced by third-party AI systems, score how machine-readable your website is, and deliver structured data (schema markup) and written instructions intended to improve both.

1.2 How the markup reaches your site. Depending on your platform, one of:

Section 9 governs any access we have to your website.

1.3 Measurement is a sample, not a census. AI systems produce different answers to the same question at different times and for different users. Our measurements are point-in-time samples. See Section 15.

1.4 Changes to the Services. We may modify the Services. Where a change materially reduces functionality you are paying for, we will give you at least thirty (30) days' notice by email, and you may cancel for a pro-rata refund of the unused period.

2. YOUR ACCOUNT

2.1 Sign-in. We do not use passwords. You sign in through a single-use link sent to your email address, which expires. You are responsible for keeping access to that email address secure and for all use of your account by anyone who can read it. Tell us at support@aleflow.com if you believe someone else has gained access and we will invalidate outstanding links.

2.2 Accuracy. Keep your account, billing and business information current.

3. LICENCE AND OWNERSHIP

3.1 Your licence to use the Services. While your subscription is active, we grant your business a non-exclusive, non-transferable, worldwide right to access and use the Services.

3.2 Your licence to the Deliverables. "Deliverables" means the structured data, markup, drafted content, reports and instructions we produce for your business. We grant you a worldwide, royalty-free, non-exclusive licence to use, modify, publish and display the Deliverables on websites and properties your business controls, including publicly and for commercial purposes. That is what the Deliverables are for.

This licence is perpetual and irrevocable as to any Deliverable already published to your own property before your subscription ends. You do not have to take markup down if you stop paying. What stops is our continued delivery of new or updated markup — see Section 8.

3.3 What we keep. We retain all rights in the Services, our software, our methodology, our query sets, our scoring, and anything we develop independently. Nothing here transfers ownership of those to you.

3.4 Your content. You keep all rights in the information you give us and in your website. You grant us a licence to use it solely to provide the Services to you.

3.5 Feedback. If you send us suggestions, we may use them without obligation or payment. You keep ownership of them; we do not claim assignment of your intellectual property.

4. RESTRICTIONS

You will not:

Automated access is expected, not prohibited. The Aleflow plugin, our published APIs, and any other automated means we provide or authorise are permitted uses.

Regulated data. The Services are built for home-services businesses and are not designed for health, financial-account, biometric or government-regulated information. Do not submit it.

5. PRIVACY AND SECURITY

Our Privacy Policy describes what we collect and why, and forms part of these Terms. Where you give us credentials to your website, Section 9.3 governs how we handle them.

6. SUBSCRIPTIONS, RENEWAL AND CANCELLATION

6.1 Subscription and automatic renewal. Subscriptions are sold monthly or annually and renew automatically at the end of each term, charging the payment method on file, until you cancel. The price, billing frequency and renewal date are shown before you subscribe and on your receipt. Your acceptance of automatic renewal is recorded separately from your acceptance of these Terms.

6.2 Renewal reminders. For annual subscriptions we email you a reminder at least fifteen (15) days before renewal, stating the renewal date, the amount, and how to cancel.

6.3 How to cancel. Cancel at any time from your account — a single control, no phone call and no email required — or by emailing support@aleflow.com. Cancellation takes effect at the end of the current paid term and your access continues until then.

6.4 Refunds. Your first subscription payment is fully refundable within twenty-one (21) days of the initial charge if you are unsatisfied. Email support@aleflow.com from the address on your account. After that period, payments for past billing periods are not refundable; you may cancel as described above and keep access to the end of the paid term. Refunds go to the original payment method. Refunds are never conditioned on any ranking, visibility or other outcome (Section 15).

One-time purchases are fully refundable within twenty-one (21) days of the charge up until we begin the work. Once begun, the charge is no longer refundable, because the work is performed on property you control and cannot be taken back — we stand behind the work instead. We will tell you before we begin.

6.5 Price changes. We may change prices with at least thirty (30) days' notice by email before the change takes effect. The new price applies from your next renewal. If you do not accept it, cancel before that renewal.

6.6 Taxes. Prices exclude sales and use taxes, which we add where required.

6.7 Late payment. If a payment fails we may suspend the Services after notifying you and allowing ten (10) days to fix it.

7. TERM

These Terms begin when you accept them and continue while you have an active subscription or account.

8. TERMINATION AND WHAT HAPPENS AFTER

8.1 By you. Cancel at any time under Section 6.3.

8.2 By us, for convenience. We may terminate on thirty (30) days' written notice and will refund the unused portion of any prepaid period, pro rata.

8.3 By us, immediately. We may suspend or terminate immediately if you fail to pay after the cure period in Section 6.7, if your use creates a security risk or breaks the law, or if you materially breach these Terms and do not fix it within ten (10) days of written notice.

8.4 What stops. On termination the plugin stops serving new and updated markup, and hosted microsites stop being served after the wind-down in Section 9.6.

8.5 What you keep. Deliverables already published to your own property remain yours under the perpetual licence in Section 3.2. One-time work you have paid for remains yours.

8.6 Your data. You may export your reports for thirty (30) days after termination. We then delete your data as described in the Privacy Policy.

9. SITE ACCESS, INSTALLATION AND CHANGES

This section governs everything we do to your website. It is the part of this agreement most specific to what Aleflow actually does.

9.1 Authorisation. We will not access, install anything on, or change your website without your authorisation for that site. You authorise us by identifying the site in your account and confirming the delivery method. You confirm you own the site or are authorised to permit changes to it. If someone else manages it, tell us who — we will work with them rather than around them.

9.2 Scope of what we change. We add, update and remove structured data (schema markup) and related metadata. We do not change your visible page content, your design, your other plugins, or your hosting configuration unless you ask us to in writing for a specific change.

9.3 Credentials. Where you ask us to install for you and give us a login:

9.4 Backup and rollback. Before we make our first change to your site, we take a record of what we are changing so it can be reversed. If a change we made breaks something, tell us and we will roll it back at our cost, promptly. This does not extend to problems arising from your site, your other software, or changes made by anyone else.

9.5 Change log. We keep a record of changes we make to your site and will provide it on request.

9.6 Microsite wind-down. If we host a microsite on a subdomain you point at us: when your subscription ends we will keep serving it for thirty (30) days, tell you to remove the DNS record, and then stop. Remove the DNS record when we ask. A record still pointing at infrastructure we no longer serve can be claimed by someone else and used to publish content under your domain — this is the single most important operational step at the end of a microsite engagement.

9.7 Your responsibilities. Keep your own backups. Tell us before you make major changes to your site or move platforms.

10. REPRESENTATIONS AND WARRANTIES

10.1 Both of us represent that we have the authority to enter this agreement.

10.2 You represent that you own or are authorised to permit changes to the websites you identify, that the information you give us is accurate, and that your business complies with applicable law, including any licensing requirements for your trade.

10.3 We warrant that we will perform the Services in a professional and workmanlike manner, consistent with reasonable industry practice.

11. DISCLAIMERS

Except for the warranty in Section 10.3, the Services are provided "as is." To the fullest extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Services will be uninterrupted or error-free, or that measurements will be complete — see Section 15.

12. LIMITATION OF LIABILITY

12.1 Excluded damages. Neither party is liable for indirect, incidental, consequential, special, exemplary or punitive damages, or for lost profits, lost revenue or loss of business opportunity, even if advised of the possibility. This exclusion is mutual and does not apply to the amounts excluded from the cap in Section 12.3.

12.2 Cap. Each party's total liability arising out of or relating to these Terms is limited to the greater of (a) the fees paid or payable in the twelve (12) months before the event giving rise to the claim, and (b) ten thousand US dollars ($10,000), in the aggregate.

12.3 What the cap does not limit. The cap and the exclusion in 12.1 do not apply to:

12.4 Site damage — a remedy, not an exclusion. If a change we made under Section 9 breaks your website, we will restore it from the record taken under Section 9.4 at our cost and as quickly as we reasonably can, and reimburse documented third-party restoration costs up to the cap in 12.2. This is in addition to, not instead of, your other remedies.

13. INDEMNIFICATION

13.1 We indemnify you against third-party claims that the Services or Deliverables, used as we intended, infringe that third party's intellectual property rights. We will pay damages finally awarded and reasonable legal costs.

13.2 You indemnify us against third-party claims arising from (a) information you gave us that was inaccurate or that you had no right to give, (b) your use of the Deliverables in a way these Terms do not permit, (c) your breach of Section 9.1 (authorisation to change a website), or (d) your violation of applicable law.

13.3 Procedure, both ways. The party seeking indemnity must notify the other promptly, give it sole control of the defence, and cooperate at the indemnifying party's expense. No settlement that admits liability or imposes an obligation on the other party without its written consent.

14. CONFIDENTIALITY

Each party may receive information the other treats as confidential. Each will protect the other's confidential information with at least reasonable care, use it only to perform this agreement, and not disclose it except to people who need it and are bound to similar obligations. This does not cover information that is public, independently developed, or lawfully received from someone else. Disclosure required by law is permitted with notice where notice is lawful. These obligations survive for three (3) years after termination.

15. NO GUARANTEED OUTCOMES

The Services measure and improve your website's technical readiness and monitor its visibility. We do not control search engines or AI systems and do not guarantee any ranking, placement, citation, visibility score, traffic or business outcome. Any statement we make about typical results is not a promise about yours.

16. USE OF MEASUREMENT EXCERPTS

The Services display excerpts of third-party AI responses ("Excerpts") for your business use. You may publicly share Excerpts that reference only your own business. You may not publish, distribute or use in advertising any Excerpt that identifies another business, except with our written consent or using a sharing format we provide that removes third-party identifiers. Excerpts reflect a third-party system's output at a point in time. They are not statements of fact by Aleflow, and you are responsible for your use of them.

17. DISPUTES

17.1 Talk first. Before starting formal proceedings, contact us at legal@aleflow.com and give us thirty (30) days to resolve it. We will do the same.

17.2 Arbitration. If that fails, disputes are resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association. This is a business-to-business agreement and the AAA Consumer Rules do not apply.

17.3 Where and how. One arbitrator. The hearing may be held remotely, and will be held remotely if either party asks. If an in-person hearing is required it takes place in the county where the customer's business is located, or Contra Costa County, California, at the customer's choice.

17.4 What is carved out — both ways. Either party may bring a claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property or confidential information.

17.5 No class proceedings. Disputes are resolved individually. If this provision is found unenforceable, the whole of Section 17.2 is severed and disputes proceed in court.

17.6 Time limit. Any claim must be brought within one (1) year after the claiming party knew or should have known of the facts giving rise to it, to the extent that limit is enforceable.

17.7 Governing law. California law, without regard to conflict-of-law principles.

Attribution: the structure of Sections 3, 4, 10-14 and 18 follows the Common Paper Cloud Service Agreement (https://commonpaper.com/standards/cloud-service-agreement/), used under CC BY 4.0.

18. GENERAL

18.1 Changes to these Terms. We may update these Terms. For material changes we will email you at least thirty (30) days before they take effect. If you do not accept them, cancel before the effective date and we will refund the unused portion of any prepaid period. Continued use after the effective date means you accept the updated Terms.

18.2 Notices. To you: the email address on your account. To us: legal@aleflow.com, and by post to the address in Section 19.

18.3 Assignment. Neither party may assign this agreement without the other's consent, except to a successor in a merger or sale of substantially all assets, with notice.

18.4 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control. This does not excuse payment.

18.5 Subcontractors. We may use subcontractors and service providers and remain responsible for their performance. Current providers are listed in the Privacy Policy.

18.6 Severability. If a provision is unenforceable, the rest stands.

18.7 No waiver. Failure to enforce a provision is not a waiver of it.

18.8 Entire agreement. These Terms and the Privacy Policy are the entire agreement about the Services and supersede prior discussions.

18.9 Survival. Sections 3.2 (published Deliverables), 3.3, 8.5, 8.6, 11, 12, 13, 14, 15, 16, 17 and 18 survive termination.

18.10 Independent contractors. Nothing here creates a partnership, joint venture, employment or agency relationship.

18.11 Electronic records. You consent to contracting electronically and to receiving notices by email.

19. CONTACT

Aleflow 2261 Market Street STE 80451 San Francisco, CA 94114 United States

Email: legal@aleflow.com · Support: support@aleflow.com · Privacy: privacy@aleflow.com

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